Friday, May 18, 2012
On Friday, because the pharmacy is slower on Friday nights, we had a little more time to go over the detailed processes of loading a prescription at drop-off, going through production, watching Vu verify the drugs, and ringing up the patient at the end. The drop-off station is the most important station because, like I said before, if you input the wrong information here, then the whole prescription is filled and sold incorrectly. So today I learned how to add new patients to the system who are considered "transfers" from another pharmacy. Learning the different drug codes, origin Rx codes, and other random codes proved to be a challenge because remembering which code goes on which line was pretty difficult when there seemed to be over 100 lines to have information put in. After all of that information was correct, I would have to scan a picture of the prescription into the computer so it would save with that patient's new profile and then every single prescription is saved and put into a box to keep in a back room. This CVS actually has prescriptions that have been saved for ten years now all in boxes from floor to ceiling in that back room. After filling out the patient's profile in drop-off, I could pull up the newly typed prescription label from another computer and print the labels. These labels told me what drug I needed, how much of it I needed, and sometimes it told me where in the pharmacy to look for it. The process of printing a label and filling a prescription had become the easiest part of the job since it was the most practiced part of my duties while interning at CVS. After this stage called production, I would give the pharmacist, Vu, the prescription for verification since a pharmacist is the only one who can verify prescriptions and the only one who can do consultations with patients. Once the drug is double-checked and verified by Vu, he puts the medicine in a bag, staples another prescription label to the bag, and puts it in the alphabetically organized shelf to wait for the patient to pick it up. Since I wasn't working for CVS, I was only interning, I wasn't able to touch the registers to ring people up but I was still able to watch. Today was mostly about repeating this process to really get a good handle on it and I feel like I definitely have.
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